When Things go Wrong

Mountaineering Ireland clubs are generally harmonious groups of like minded people that share a passion for their sport and recreation.
Many might even say, 'what could ever go wrong?'. However, occasionally things go wrong.
Dealing with a complaint can be very uncomfortable, it can be a challenge - for most our sport represents an opportunity to get away from such troubles.
Whatever the situation when things go wrong it is important that everyone is treated with respect, everyone is dealt with fairly, that everyone is treated with natural justice and has the right to reply.
Mountaineering Ireland's has a complaints process that may provide clubs with a template for addressing such issues within a club. Should your club committee be faced with such a situation, Mountaineering Ireland can provide support and advice.
Clubs should also look out for club focused workshops at Mountaineering Ireland's Spring and Autumn Gatherings that support good committees / good club governance.
Please note, complaints relating to children, the misuse of drugs, sexual misconduct or any other matter(s) considered to be of a serious nature must be reported to the appropriate authorities.

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